[Close] 

PT Customer Service Representative (Bilingual English and Spanish)

Responsibilities:

If you are looking for a dynamic career with significant earning potential, but also want to make an impact on your community, join our team.


OurCustomer Service Representative creates and generates a rewarding and unique customer service experience. At Oportun, Customer Service Representatives are passionate about listening, helping, and connecting with people while providing excellent service to meet sales goals. As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our responsible affordable loans and the benefits of establishing credit through our loans. You are goal oriented and results driven while always exhibiting the Oportun brand.


How to be Successful?



  • Deliver first-class customer service while accurately processing loan applications with all the proper documentation in order to limit the number of non-approved applications and improving loan turn-around time

  • Develop and maintain great customer relationships with service excellence in mind, whilepromoting the Oportun brand to create return customers

  • Demonstrate Internaland external Sales skills through customer Education, promotion and conversion

  • Meet personal and team production goals by obtaining referrals and selling new and returning customers on the value and benefits of products and alternatives to close sales

  • Able to quickly and accurately learn our products, services and procedures and meet policy and regulatory requirements

  • Responsible for cash handling, taking cash payments and balancing a cash drawer

  • Comply with all regulatory and audit requirements

  • Enjoy community involvement. Increase outreach and awareness by building partnerships and continuous distribution of flyers at local businesses, nonprofit organizations, churches, schools, and community events

  • Work positively as a team with the company mission to serve our customers as the most important consideration

  • Be a role model by living the Oportun s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment


Qualifications

  • Bilingual English/Spanish (Required)

  • 2+ years of experience working in financial services customer service/sales is preferred but not required

  • Customer-oriented: Approachable and proactive in meeting and exceeding customer needs and providing excellent service

  • Results-oriented: Use appropriate sales strategies to achieve and/or exceed sales goals

  • Strong communication and listening skills with a high degree of professionalism and ability to interact effectively with individuals from diverse backgrounds in-person and over the phone

  • Utilize good decision making to take initiative to resolve Oportun s customer concerns and ensure a positive customer experience outcome

  • Have a positive attitude

  • Must be a team player and work well with others

  • Detail oriented and accurate

  • Basic computer proficiency and systems knowledge

  • Need to be flexible and adaptable for team, customer and scheduling (Stores are open 7 days a week typically between 10 a. m. to 7 p. m.)

  • High School diploma or equivalent preferred


As a valuable member of our team, you ll receive:



  • Competitive pay with sales incentives

  • Employer-matched 401(k)

  • Opportunities to positively affect your community

  • Paid Training




Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Representative (Bilingual - E...
Diamond Bar, CA KCAL Insurance Agency
Full Time Customer Service Representative (Bil...
San Jose, CA Ares Direct
Customer Service Representative- Bilingual
Escondido, CA Pirate Staffing
Customer Service Representative - Bilingual
Brea, CA Check Into Cash
Customer Service Representative - Bilingual
Fullerton, CA Check Into Cash
Customer Service Representative - Bilingual Ko...
Cypress, CA WellCare Health Plans Inc.